Last Updated: February 5, 2026

Company Name: Youxian Jizhenwei Trading Co., Ltd.

Address: No. 026, Wawuchong, Central Group, Wanmei Village, Tanqiao Street, Youxian County, Zhuzhou City, Hunan Province

Legal Representative: Pu Peng

Unified Social Credit Code: 91430223MAK1F5KU21

Birlohaso Frequently Asked Questions (FAQ)

Welcome to Birlohaso! We offer a wide range of products (operating in the U.S.). To help answer any questions you may have during your shopping experience, we have compiled a list of common questions and detailed answers. If your question is not covered here, please feel free to contact our official customer service channels for assistance.

1. Price and Tax Information

Q1: Does the product price include taxes?
A: Yes. All product prices displayed on the Birlohaso platform include relevant U.S. local taxes. The final payment amount you pay will match the amount shown on the order page (excluding shipping fees; please refer to our Shipping and Delivery Policy for shipping details).

Q2: Will I have to pay customs duties? Who is responsible for customs fees?
A: Customs duties are subject to the customs policy of your delivery country, and will be assessed by the local customs authorities based on relevant regulations. Birlohaso does not bear any customs fees. All customs-related fees (including but not limited to duties, clearance fees, etc.) are the responsibility of the customer. We recommend checking with your local customs department before placing an order to understand the applicable customs duties.

2. Order and Order Editing

Q1: How long after placing an order will it be shipped? How long will delivery take?
A: After placing an order, items in stock are typically shipped within 1-2 business days (excluding weekends and holidays). The expected delivery time is 5-7 business days. Actual delivery may vary depending on factors such as logistics, weather, and holidays, so please refer to the actual delivery status.

Q2: Can I edit or modify my order after placing it?
A: Yes. You can edit or modify your order within 12 hours after placing it (such as shipping address or product specifications, as long as the stock is available). After 12 hours, the order will be processed, and changes cannot be made. Please review your information carefully before placing your order.

Q3: How long will my order be held if I do not pay immediately?
A: Please complete payment within 24 hours after placing the order. Orders that are not paid within this time frame will be automatically canceled. If you wish to purchase the product again, please place a new order (subject to real-time stock availability).

3. Logistics and Shipping

Q1: What is the shipping range and shipping fee for U.S. domestic deliveries?
A: We offer free shipping for all products within the 48 contiguous U.S. states. Free shipping excludes Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes. For shipping details and costs to these areas, please contact customer service for confirmation.

Q2: How can I track my order after shipment?
A: After shipment, we will immediately send a tracking number to your email. You can use the tracking number to check the real-time logistics status and estimated delivery time. Our shipping carriers are UPS, FedEx, and USPS. You can visit their official websites for more details.

Q3: Does the package require a signature for delivery? Can I request a signature service?
A: Default delivery does not require a recipient’s signature. If you wish to add FedEx signature delivery service, please contact customer service within 24 hours after placing your order, and we will assist you with the process. After 24 hours, the service cannot be added.

4. Payment

Q1: What payment methods are supported?
A: We support a variety of secure and convenient payment methods, including American Express, Mastercard, VISA, PayPal, and Klarna (installment payments). You can choose the method that best suits your needs.

Q2: Is the payment process secure? Will my personal payment information be leaked?
A: Yes, the payment process is very secure. We use top-level encryption technology to transmit all payment-related information, and we partner with reputable payment institutions such as American Express, Mastercard, VISA, PayPal, and Klarna. Payments are processed through secure channels, and your sensitive payment information is never exposed. We do not store your full bank card details or payment passwords, ensuring your information and funds are protected.

Q3: What should I do if my payment fails?
A: If payment fails (e.g., insufficient funds, payment limits, network issues), please check your payment information and network status, then try again or choose another payment method. If payment fails multiple times, please contact customer service for assistance in troubleshooting the issue.

5. After-Sales and Customer Service

Q1: Is there a warranty for products? How long is the warranty period?
A: Yes. All products sold by Birlohaso come with a 1-year (12 months) free warranty starting from the date you sign for the package. For more details on the warranty coverage, application process, and other specifics, please refer to our Warranty Policy.

Q2: How can I contact customer service if I have any order or product issues?
A: You can contact customer service through the following channels:

Q3: How do I request a return or exchange?
A: To request a return or exchange, you must obtain prior written approval from Birlohaso. Please send an email to service@mail.birlohaso.com to submit your request. For specific rules, procedures, and related fees, please refer to our Return and Exchange Policy.

If you need further assistance, feel free to reach out to our customer service team.